Saving Me Some Real Embarrassment

I’m sure this has happened to just about every dentist at one time or another. You’re sitting in your favorite restaurant and you turn around and there is a patient of yours sitting in the next table. They haven’t noticed you yet but there is no doubt that at any moment they will see your smiling face and you’ll have to say hello.

The only problem is you can’t remember their name. They were in your office only a few days before but a total mental block has set in and there is nothing going on in that brain of yours. You go through the alphabet, you try calling your office manager but no answer and you’re now on your own.

Well, this happened to me just the other day. What saved me was Denticon, my web based practice management system with iPhone support. I saw the patient and knew they were in just a week or so ago. I logged onto Denticon using my iPhone (crouching low so no one saw me), opened my appointment scheduler, checked the last couple of days and sure enough Scott’s name was there.

After breathing a quick sigh of relief, I jumped up from under the table and immediately walked over to Warren’s table and greeted him with a huge hello.

Now this may seem like a relatively small matter to some but the fact that I was saved from a potentially embarassing situation was terrific. I was actually able to introduce my wife and son to Warren rather than faking it.

Dinner was great too……