Technology Works In Dentistry

Technology is truly amazing. A patient of mine was unable to talk because of recent oral surgery but needed to make an appointment with our office. So, what did she do?

 

She went to our website, http://www.ganzdental.com, and started using our chat technology found on every page in our site. I happen to be sitting at my desk and received the message personally. I was able to help the patient and had our staff take it from there.

 

She now has an appointment and on the way to recovery.

 

When someone tells me that having all of this technology is a waste, I say humbug!

 

Additionally, jus the other night I was able to help another woman in a town far away from my own with a problem she had that needed immediate attention. Her front tooth came out and she didn’t know what to do. She had a wedding in just about an hour and needed that tooth back in right away. No dentist was available. She got to my site, http://www.911dentalonline.com and started to chat with me about her problem. I was actually sitting at home at the time watching TV and working at the same time. I put her in the right direction sending her to her drugstore for temporary cement and saved the wedding. Kind of cool…..

 

She told me “that I was her hero!”

Second Dental Opinions Now Available Online

Something new to talk about today called Second Dental Opinions Online. This new and exciting website was designed to help patients find a way to get a second opinion concerning their dental care without having to visit another dental office. Sometimes it’s just easier to have a remote, unbiased opinion from a dental professional who has no personal agenda.

 

This website walks the patient through a step by step process of compiling the necessary information so that a thorough evaluation can be accomplished. It is well understood that since their is no physical clinical examination, the thoughts and suggestions made do have limitations but, with that being said, a great deal of helpful information can be provided.

 

On the site there are also tools that the patient can take advantage of that will also help them when they have to make this all important health care decision.

Saving Me Some Real Embarrassment

I’m sure this has happened to just about every dentist at one time or another. You’re sitting in your favorite restaurant and you turn around and there is a patient of yours sitting in the next table. They haven’t noticed you yet but there is no doubt that at any moment they will see your smiling face and you’ll have to say hello.

The only problem is you can’t remember their name. They were in your office only a few days before but a total mental block has set in and there is nothing going on in that brain of yours. You go through the alphabet, you try calling your office manager but no answer and you’re now on your own.

Well, this happened to me just the other day. What saved me was Denticon, my web based practice management system with iPhone support. I saw the patient and knew they were in just a week or so ago. I logged onto Denticon using my iPhone (crouching low so no one saw me), opened my appointment scheduler, checked the last couple of days and sure enough Scott’s name was there.

After breathing a quick sigh of relief, I jumped up from under the table and immediately walked over to Warren’s table and greeted him with a huge hello.

Now this may seem like a relatively small matter to some but the fact that I was saved from a potentially embarassing situation was terrific. I was actually able to introduce my wife and son to Warren rather than faking it.

Dinner was great too……